Barclays bank working to update balances after tech outage

Barclays has mentioned the “technical situation” impacting funds and transactions for patrons has been resolved, however continues to be engaged on updating financial institution balances for some clients.

The financial institution mentioned delayed funds had been processed however that it was nonetheless “addressing any excellent points”, following days of disruption.

On Friday when the outage started, clients advised the BBC they had been having hassle with cellular and on-line banking, and in addition making important funds.

The technical points weren’t induced a cyber assault, it’s understood, however the financial institution has not defined what was behind the issue or what number of clients had been affected.

“We’re very sorry for any disruption and can be sure that no impacted buyer is neglected of pocket,” a Barclays spokesperson mentioned on Sunday.

“We’re conserving our name centres open for longer this weekend and we shall be proactively contacting clients who could also be susceptible.”

The financial institution mentioned account balances would all be up to date by the top of Sunday and that its providers had been again up and working as regular.

Nevertheless, experiences on the web site downdetector, which screens outages, had been nonetheless of their lots of early on Sunday, with most individuals experiencing issues with cellular and on-line banking.

Some clients on X also replied to Barclays saying they had been nonetheless dealing with issues and asking for compensation.

Barclays is without doubt one of the UK’s largest banks, with greater than 20 million UK retail clients.

On Saturday, downdetector confirmed almost 5,000 points had been reported with Barclays, greater than double the quantity reported on Friday.

On Saturday afternoon, Barclays’ web site mentioned issues with its app and on-line banking had been ongoing, and warned clients that they could face points making and receiving funds.

The web site additionally advised clients that their excessive road branches could not be capable of help with all queries “because of points we’re dealing with”.

Friday, which was pay day for many individuals within the UK, was the deadline for self-assessment tax returns.

Some Barclays’ clients mentioned they had been unable to make their funds to HMRC.

An announcement from HMRC mentioned it was working carefully with the financial institution to minimise the influence on these submitting self-assessments.

It confirmed that points associated to the Barclays outage wouldn’t lead to late fee penalties as these don’t apply till March 1.

On X, the financial institution suggested clients dealing with difficulties accessing their cash to hunt assist from family and friends or to get in contact with meals banks.

In response to 1 consumer who mentioned they had been unable to entry their account, the financial institution posted a hyperlink to the Trussell Belief, a charity which runs meals banks nationally.

Emily from Exeter advised the BBC that she was spending the weekend on a good friend’s couch after being unable to maneuver into her new home.

“I am successfully homeless with my two kids and two cats,” she mentioned, including that her kids had been staying with household.

“My removing van is deserted with every part I’ve in it,” the 44-year-old mentioned.

“I am a single mom who has labored extremely exhausting for this and to be left homeless is indescribable.”