St. Louis, August 7, 2025 – Capability, the AI-powered assist automation platform for contact facilities, has introduced greater than $92 million in investments. Moreover, the corporate announed acquisitions of Call Criteria and Verbio Technologies, increasing Capability’s capabilities in voice AI, high quality assurance (QA) automation and speech analytics.
The brand new investments in Capability embody $50 million from Chicago Atlantic, a personal markets funding agency, and a Collection D spherical shut at $42.6 million. The corporate beforehand introduced an preliminary $26 million fundraise in its Collection D spherical, which was oversubscribed. Capability will use the Collection D proceeds to proceed development and product innovation as a part of a compound startup technique.
“Help is extra vital than ever for manufacturers throughout industries, however level options can’t successfully resolve complicated points,” stated David Karandish, CEO, Capability. “New funding is enabling us to carry collectively the perfect applied sciences in our trade to construct an entire, AI-powered assist automation platform that helps Contact Facilities function throughout channels utilizing shared information.”
Greater than 20,000 companies depend on Capability’s AI assist automation platform to develop income, minimize prices and enhance buyer satisfaction throughout channels. Capability has deep expertise in information administration and Contact Middle automation. The acquisitions of Name Standards and Verbio Applied sciences sign a big dedication to delivering the totally built-in tech stack large-scale organizations want to supply superior assist.
“Firms are beneath strain to enhance buyer experiences whereas slicing prices. With Name Standards and Verbio Applied sciences, we’re strengthening our platform to ship sooner, extra customized and totally automated assist,” stated Karandish.
Name Standards presents QA automation instruments that analyze Contact Middle interactions utilizing speech analytics and generative AI, serving to companies determine teaching alternatives, enhance compliance and elevate agent efficiency.
“Conventional QA is sluggish and subjective,” stated Ryan Stomel, CEO of Name Standards. “Along with Capability, we’re automating QA to drive significant enhancements in each buyer interplay.”
“Name Standards has constructed robust speech analytics and generative AI applied sciences that assist name facilities create a transparent path to bettering agent efficiency. When Name Standards’s instruments are totally built-in into our platform, Capability prospects may have entry to enhanced agent assist capabilities that can scale back prices, enhance compliance and importantly – enhance buyer satisfaction,” stated Karandish.
Verbio Applied sciences, headquartered in Barcelona, Spain, helps enterprises rework buyer engagement with Clever Voice Digital Brokers. Designed to ship pure, customized conversations, these Digital Brokers handle buyer interactions, resolve points and scale back the necessity for reside agent intervention – enhancing each buyer satisfaction and operational effectivity.
“Voice stays probably the most essential channel for buyer expertise and loyalty,” stated Alejandro Terradas, co-CEO of Verbio Applied sciences. “Integrating our voice capabilities with Capacity’s platform unlocks next-level buyer engagement.”
Terradas will be part of Capability following the acquisition.
“Verbio Applied sciences has not solely constructed a voice answer with unparalleled conversational capabilities, it’s created to scale for enterprise. Collectively, the Capability platform shall be optimized with larger voice AI expertise that personalizes and automates,” stated Karandish.
Capability has marked important development in 2025 and is now worthwhile with $60 million of annual recurring income.
Capability has raised greater than $155 million in each fairness and debt throughout a number of funding rounds and different investments. Along with funding from Chicago Atlantic, the Collection D spherical of funding included investments from TVC Capital and Toloka.vc., amongst others.
Name Standards and Verbio Applied sciences are Capability’s tenth and eleventh acquisitions lately. Expertise from each firms will be part of the Capability crew with almost 250 crew members mixed around the globe.
The phrases of the Name Standards and Verbio Applied sciences transactions are confidential.
Capability is led by David Karandish, who co-founded the corporate and has served because the CEO since inception.
