Fintech firm Stripe has an uncommon manner of asking for buyer enter — and Elon Musk thinks it is a “good concept.”
Stripe CEO Patrick Collison said in a post on X on Tuesday that the corporate brings in a single buyer to talk for the primary half hour of its administration workforce assembly each different week. The consumer is requested to provide sincere suggestions about Stripe’s merchandise in entrance of 40 of the corporate’s leaders.
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Stripe has plenty of other ways to get suggestions, together with responses from a Complaint Submission Form and emails prospects ship to complaints@stripe.com. Nevertheless, Collison famous in his publish that the tactic of getting suggestions in particular person on the biweekly assembly “one way or the other all the time spurs new ideas and investigations.”
A day after Collison shared Stripe’s suggestions technique on X, Musk replied to the publish and expressed his approval.
“Good concept,” Musk wrote.
Good concept
— Elon Musk (@elonmusk) April 10, 2025
Collison co-founded Stripe in 2010 as a cost processing platform that permits companies to course of bank cards, debit playing cards, and different funds each on-line and in particular person.
In response to Stripe’s 2024 annual letter, half of Fortune 100 firms, together with Nvidia, Comcast, and PepsiCo, use the startup’s expertise to deal with $1.4 trillion in monetary transactions. Stripe additionally handles payments for Amazon, Google, and Shopify.
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Stripe moreover claimed within the annual letter that it was the “income engine of the AI period,” with nearly 80% of the Forbes AI 50, together with Anysphere and Anthropic, utilizing its platform.
The startup was final valued at $91.5 billion in February.
