Close Menu
    Trending
    • STOP Building Useless ML Projects – What Actually Works
    • Credit Risk Scoring for BNPL Customers at Bati Bank | by Sumeya sirmula | Jul, 2025
    • The New Career Crisis: AI Is Breaking the Entry-Level Path for Gen Z
    • Musk’s X appoints ‘king of virality’ in bid to boost growth
    • Why Entrepreneurs Should Stop Obsessing Over Growth
    • Implementing IBCS rules in Power BI
    • What comes next for AI copyright lawsuits?
    • Why PDF Extraction Still Feels LikeHack
    AIBS News
    • Home
    • Artificial Intelligence
    • Machine Learning
    • AI Technology
    • Data Science
    • More
      • Technology
      • Business
    AIBS News
    Home»Technology»M&S customers in limbo as cyber attack chaos continues
    Technology

    M&S customers in limbo as cyber attack chaos continues

    Team_AIBS NewsBy Team_AIBS NewsApril 28, 2025No Comments5 Mins Read
    Share Facebook Twitter Pinterest LinkedIn Tumblr Reddit Telegram Email
    Share
    Facebook Twitter LinkedIn Pinterest Email


    Liv McMahon & Joe Tidy

    Expertise reporter & cyber correspondent

    Alamy A Marks and Spencer store front with shoppers walking pastAlamy

    Marks and Spencer (M&S) clients have been telling the BBC of their frustration as disruption brought on by the cyber assault which has hit the retailer continues into one other buying and selling week.

    The incident – which it disclosed last Monday – has brought on delayed parcels, paused on-line orders and suspended present card funds, and has seen the retailer take down a number of elements of its operations over the previous couple of days.

    It has but to reveal the character of the cyber assault or when it expects operations to return to regular. Some clients informed the BBC that M&S’ communication over affected orders has been “disappointing”.

    Analysts warn the incident could affect the retailer’s reputation.

    Prospects have been telling the BBC of the impression the state of affairs is having on them.

    Linda Sonntag, who lives in Norwich, informed the BBC she was left “disillusioned” after a flower supply organized for a pal by no means arrived.

    She informed the BBC she was nonetheless awaiting a refund and electronic mail with details about her order.

    “Within the meantime I’ve needed to order flowers from elsewhere,” she mentioned.

    “I do not blame them, they’ve had a cyber assault,” Ms Sonntag added.

    “However I do not suppose their angle in the direction of their clients could be very useful.”

    Daybreak Cunnington, of Exeter, agreed the corporate was to not blame, however mentioned she had no communication from M&S about her personal flower order not being fulfilled.

    She had ordered flowers on Wednesday, on behalf of her 91-year-old mom, for her mom’s pal, who was celebrating their ninetieth birthday.

    “I would had nothing from them till I phoned up,” she informed the BBC.

    Ms Cunnington mentioned she obtained a refund and a £10 apology voucher after calling M&S to seek out out what occurred to the flowers, however was “a bit cross” that they had allowed her to put the order within the first place, given it was conscious of cyber incident.

    Different clients have described having to cancel orders for garments which they had been anticipating to gather earlier than occurring vacation, or being unable to return items that they had beforehand purchased.

    However some have expressed sympathy for the workers on the shops, who they are saying have been on the receiving finish of abuse from indignant clients, or having to cope with procuring deserted on the tills when clients had been unable to pay when contactless funds had been down.

    Working around the clock

    M&S stays silent on how the cyber assault unfolded, the character of the assault and the way particularly it has been affected by it – leaving cyber safety specialists to invest as to what might need occurred.

    It’s recognized it has employed exterior cyber safety specialists, who’re prone to be a workforce of incident response specialists who will likely be working across the clock both on the headquarters of the corporate or remotely.

    Their first precedence is prone to be discover out the place the hackers are within the IT system and kick them out.

    Switching off pc servers used of their on-line ordering, fee or logistics methods would possibly suggest that safety groups have remoted that portion as a means the hackers gained entry.

    They could even have taken these offline to cease the hackers from spreading their malicious software program into these beforehand unaffected areas.

    It may additionally be the case that the corporate is taking all non-business important providers offline to assist cope with the hack.

    “In conditions like this, in-store providers are usually prioritised for restoration, which may imply on-line operations take barely longer to revive,” mentioned Sam Kirkman, a director at cyber-security agency NetSPI.

    He informed the BBC that whereas M&S taking steps like pausing providers could make the incident appear “much more critical from the surface,” they’d enable workers to comprise any potential threats and start restoration safely.

    Reputational danger

    A few third of M&S’s clothes and family items’ gross sales within the UK are by means of its on-line platforms and had been value some £1.268bn in newest revealed monetary outcomes.

    Susannah Streeter, head of cash and markets at Hargreaves Lansdown, mentioned regardless that M&S’s bodily shops had been nonetheless open, lots of them “merely do not inventory the favored ranges from on-line”.

    She added garments gross sales had been “prone to take a giant hit” because the cyber-attack had occurred throughout a spell of heat climate when summer season ranges could be “piling up in digital baskets”.

    Dan Coatsworth, funding analyst at AJ Bell, mentioned M&S’s success was “constructed on belief” – and this was one thing clients could query after it suspended on-line orders.

    “The longer it takes to attract a line beneath the cyber incident, the larger the chance to Marks & Spencer’s repute,” he informed the BBC.

    “Customers wish to know that their private and monetary particulars are secure when shopping for items on-line and Marks & Spencer failing to provide the all-clear implies that one thing could be very improper at its finish.”

    Extra reporting by Michael Race



    Source link

    Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
    Previous ArticleJeff Bezos Backed Slate Auto Reveals First Affordable Truck
    Next Article پیام تسلیت و تأمل به مناسبت فاجعه انفجار بندر شهید رجایی | by Saman sanat mobtaker | Apr, 2025
    Team_AIBS News
    • Website

    Related Posts

    Technology

    Musk’s X appoints ‘king of virality’ in bid to boost growth

    July 1, 2025
    Technology

    Millions of websites to get ‘game-changing’ AI bot blocker

    July 1, 2025
    Technology

    Transform Complexity into Opportunity with Digital Engineering

    July 1, 2025
    Add A Comment
    Leave A Reply Cancel Reply

    Top Posts

    STOP Building Useless ML Projects – What Actually Works

    July 1, 2025

    I Tried Buying a Car Through Amazon: Here Are the Pros, Cons

    December 10, 2024

    Amazon and eBay to pay ‘fair share’ for e-waste recycling

    December 10, 2024

    Artificial Intelligence Concerns & Predictions For 2025

    December 10, 2024

    Barbara Corcoran: Entrepreneurs Must ‘Embrace Change’

    December 10, 2024
    Categories
    • AI Technology
    • Artificial Intelligence
    • Business
    • Data Science
    • Machine Learning
    • Technology
    Most Popular

    5 free time-saving Windows apps every PC should have

    February 17, 2025

    How to Prevent $60 Trillion in Generational Wealth from Vanishing

    February 26, 2025

    Founders Are Missing This One Investment — But It Could Be the Most Profitable One You Make

    April 19, 2025
    Our Picks

    STOP Building Useless ML Projects – What Actually Works

    July 1, 2025

    Credit Risk Scoring for BNPL Customers at Bati Bank | by Sumeya sirmula | Jul, 2025

    July 1, 2025

    The New Career Crisis: AI Is Breaking the Entry-Level Path for Gen Z

    July 1, 2025
    Categories
    • AI Technology
    • Artificial Intelligence
    • Business
    • Data Science
    • Machine Learning
    • Technology
    • Privacy Policy
    • Disclaimer
    • Terms and Conditions
    • About us
    • Contact us
    Copyright © 2024 Aibsnews.comAll Rights Reserved.

    Type above and press Enter to search. Press Esc to cancel.