Users report TV streaming issues for second day

Google says it’s working to repair a difficulty which has left many Chromecast customers unable to observe content material on their televisions for a second day.

The tech large says it has bought greater than 100m of those gadgets worldwide throughout numerous generations, with the problems particularly impacting the “second technology” mannequin.

Homeowners of those Chromecasts have been unable to attach them to their televisions – that means they can not use streaming providers like Netflix and YouTube on the large display screen – with Chromecast Audio gadgets additionally going through points.

And the corporate has warned customers to not attempt to repair the issue themselves by performing a manufacturing unit reset to affected gadgets in a post on the Google Nest support forum.

“Don’t manufacturing unit reset your system – we are going to maintain you all up to date when the repair rolls out,” it says.

“When you have already manufacturing unit reset your system, we are going to present directions to set your system again up as quickly as attainable.”

However a number of social media customers steered Google’s recommendation had come too late for some who had already reset their affected Chromecasts.

“Manufacturing unit reset is actually the very first thing I did when my Chromecast stopped working,” wrote a consumer replying to Google on X.

“Google asking everybody to please not manufacturing unit reset their Chromecast after hours when it is one of the vital used fixes, is hilarious,” said another.

Google’s Chromecast gadgets plug into TVs and permit customers to stream content material like net video and music wirelessly utilizing a cellular system or laptop computer.

It additionally supplies the flexibility to show something from inside a tab on its Chrome net browser.

Prospects first started to report points affecting some Chromecasts and their skill to “solid” streaming content material from gadgets to TVs on Sunday night.

Customers making an attempt to stream content material have been met with alerts which stated the system couldn’t be authenticated, its connection had failed, or the Chromecast itself was “untrusted”.

Google said in August 2024 it might be discontinuing Chromecast, changing its 11-year-old system with a brand new Google TV system, however it promised to assist current gadgets with updates.

In accordance with a report by The Register, the issue may have been caused by an expired authentication certificate.

The BBC has requested Google to verify if that is certainly the case.